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Improve Call Center Work Ambiance

February 5, 2018 Category :Articles 0

The work environment in the office greatly contributes the success of the employees. This is especially true in call centers where agents are constantly pressured and challenged. All employees especially the agents need to be on their best mental condition. …

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Tips to Boost Agent Productivity

September 9, 2015 Category :Articles 0

Improving call center agent productivity is not only important for business but for the personal growth of an individual as well. Here are ways to enhance productivity of employees.

Involve agents in the decision-making process. Include agents in meetings …

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