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Call Center Agent Retention

June 15, 2019 Category :Articles 0

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is …

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Infidelity in Call Center

July 21, 2015 Category :Articles 0

Infidelity, adultery, cheating or having an affair with someone other than one’s legal, common law or publicly known partner is a common issue in a call center. This can be attributed to many factors such as the dominance of employees …

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