With the boom of the call center and BPO industry in the Philippines, millions of Filipinos work a permanent night shift or regularly rotate in and out of night shifts. This work routine exposes them to the risk of working …

Coffee, the drink of choice of office workers, security personnel, telephone operators and, in recent years, call center agents. From the big bosses on the penthouse to the ordinary employees in the basement, they say coffee keeps them on …

Coffee helps in sharpening our senses and makes one feel stirred precisely because of the caffeine content which is a stimulant. This is helpful when preparing for an exam or finishing a project whose deadline is tomorrow. But when coffee …

After eight to ten hours of working, our body needs to take a rest. Drinking coffee is not enough to redeem the weariness that one has acquired for a day. Everybody has to sleep in order to regain strength for …

Are you one of the thousands of employees who just got hired in a BPO company? Are you a fresh graduate whose first job is in BPO? Well, you are in a good place only if you will try to …

Working in a call center industry is not just a job for some now. A lot of people have subconsciously turned it into a lifestyle, and some have even considered it a culture. Because there are certain things that shout …

If you have been working in the call center industry for quite a while now, you would probably smile to yourself as you read along this article. Not because what you would be reading is funny or anything, but because …

Not all may agree on this, but somehow, if you have been a call center agent for a while, you would notice certain brands are so famous in the call center environment that whenever you see these brands, call center…