G9 Outsourcing Corporation is a premiere contact center services firm founded in 2004 that offers a comprehensive set of contact services solutions for companies to improve their customer service quality, customer satisfaction, market and sales through market campaign expansion, better …

Dynatec Incorporated is a Philippine-based BPO firm that provides top notch contact center services to multinational companies especially catering English speaking market. Dynatec Philippines derived its name from dynamic technology which describes the blend of energetic and vibrant nature of …

Cold calling pertains to a marketing process of calling a prospective customer who may be totally unaware for such call. It is termed “cold” because the call is basically unsolicited similar to spam email that can be irritating to a …

The ability to understand your business. Cebu Global Teleservices (CGTS) is a premier business process outsourcing company which distinct itself in providing a personalized approach to individual client’s unique needs in rendering its services. In line with its pursuit for …

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue …

An outbound sales agent in a call center company is a call center agent tasked to call to potential customers to sell products and services of the company. It is termed “outbound” because calls are initiated by the agent. And …

Cold calling and selling via phone to an unknown prospect is one of the most challenging tasks in a call center. However, there are ways through which one can improve the chances of getting a positive response from clients.

Keep …

Outbound calling is a challenging work. It entails agents with strong sales background, the ability to deal irate customers and handle rejections. When performing cold calling, agents should carefully prepare a plan in making the call which included a …

BSD Trade Services Corporation is a leading customer management service provider delivering innovative customized solutions to multinational clients. BSD Trade Philippines has been proven to succeed in helping companies positively impact customer relationships especially in the financial and telecommunication industry.…

Callworx Philippines Inc. is a world class contact center dedicated to small, medium and larger companies serving primarily US and Australian clients. Callworx was established in 2006, by The Resource Group (TRG), a Washington-based investment holding company specializing in the …