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Difference between CSR and TSR

June 18, 2019 Category :Articles 0

In the call center industry, customer service is the most common service provided by the agents. Customer service essentially pertains to the provision of all types of service to clients of another company before, during and after a purchase of …

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Tips for Appointment Setting

December 30, 2015 Category :Call Center Companies 0

Appointment setting is one of the most common services offered by many call center companies. Appointment setting is basically obtaining a schedule with a potential client with a time for dialogue so that company can better talk and offer a …

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