After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to …

While there are a great work opportunities available in the booming call center industry in the Philippines, it is nevertheless difficult to get a job because of the tough competition among applicants. People planning to build a career in the …

Great Sales Representatives are not born. They are made. Becoming a great sales representative does not come from inherent traits but involves developing specific skills. Thus, anyone with a strong determination can become a great sales rep.

The first step …

Whenever attending a job interview, it is important to be prepared and ready both physically, emotionally and intellectually. In the call center industry, job interviews are usually divided into two parts, the initial and final. The initial interview is basically …

Pacific Cross Insurance Inc. is a company that specializes in medical, travel and accident insurance. The company is based in the Philippines, but it is a part of an extensive group of insurance businesses that are in service all over …

Some people mistakenly assume that call center agents are a bunch of zombies who subconsciously walk in the morning to go home. Some people perceive that these agents are professionals who already sacrifice their career for their company. But then, …

Innovate Strategic Resource Marketing is a recruitment company known to be catering to the BPO (business process outsourcing) industry for over ten years. The company offers various products and services to obtain fast and quality recruitment. Innovate Strategic Philippines is …

Phoenix One Knowledge Solutions provides assistance to companies who need to form and mold their team by offering courses and additional programs. This has been done in order to create more effective leaders and active members in the team. Phoenix …

Magnalux Digital Solutions is a company recognized in providing different kinds of services related to digital technology to different industries. The company collaborates with its clients’ marketing department as well as the technical operations department. This is done in order …

Working in the call center does not mean you are going to take calls and interact with your customers forever. At some point, you also need to think about what lies ahead, what career path you are going to take …