The aptitude test in a call center is a test designed to determine an applicant’s ability in specific skill or field of knowledge. Thus, the aptitude test would depend in the nature of the service provided by the call center. …

Berlitz is an international language center that provides specialized language training in 70 countries worldwide. It was founded in 1878 by Maximilian D. Berlitz in Providence, Rhode Island, USA. At the moment, the company is a subsidiary of Benesse Corporation, …

Language, communication, diversity, leadership and personality. Bizmates Philippines is a new and exciting online business communication school that focuses on helping Japanese professionals and students with their business English needs. Headquartered in Japan, Bizmates Philippines is comprised of energetic and …

Working in a call center is very challenging. Having to deal and directly interact with clients is a challenge. The goal is to leave a customer with a good impression of the brand or prove capable of helping at the …

Call center excellence. Executive Boutique Philippines is an American and Australian owned outsourcing firm that primarily provide contact center services mainly inbound call center service, outbound call center services and business support services to companies in the US, UK and …

It never hurts when people try to earn extra income apart from one’s principal means of living. In fact, earning extra income should be encouraged considering how inflation of expenses out phases the rate of salary increases. What is important …

Customer service pertains to the front line service that directly deals with customers. Customer service is therefore inherent in different types of professionals including sales personnel, cashiers, waiters, teachers, policemen, nurses and others. Managers and supervisors and other officers also …

Call simulation tests are a common tool used in the call center industry to evaluate the required skills of prospective employees. This test replicates the actual work of a call center agent by providing a mock call, which applicants or …

As a service industry whose principal service is primarily delivered by people, staffing and hiring human resource personnel is crucial for the success of a call center company. This becomes even more important considering the high attrition rate across the …

While the BPO industry has provided employment to numerous Filipino professionals and is said to provide sufficient compensation for professionals, some call center agents may find their salaries insufficient especially those who are just starting, are not regular or are …