It never hurts when people try to earn extra income apart from one’s principal means of living. In fact, earning extra income should be encouraged considering how inflation of expenses out phases the rate of salary increases. What is important …

Customer service pertains to the front line service that directly deals with customers. Customer service is therefore inherent in different types of professionals including sales personnel, cashiers, waiters, teachers, policemen, nurses and others. Managers and supervisors and other officers also …

Call simulation tests are a common tool used in the call center industry to evaluate the required skills of prospective employees. This test replicates the actual work of a call center agent by providing a mock call, which applicants or …

As a service industry whose principal service is primarily delivered by people, staffing and hiring human resource personnel is crucial for the success of a call center company. This becomes even more important considering the high attrition rate across the …

While the BPO industry has provided employment to numerous Filipino professionals and is said to provide sufficient compensation for professionals, some call center agents may find their salaries insufficient especially those who are just starting, are not regular or are …

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to …

While there are a great work opportunities available in the booming call center industry in the Philippines, it is nevertheless difficult to get a job because of the tough competition among applicants. People planning to build a career in the …

Great Sales Representatives are not born. They are made. Becoming a great sales representative does not come from inherent traits but involves developing specific skills. Thus, anyone with a strong determination can become a great sales rep.

The first step …

Whenever attending a job interview, it is important to be prepared and ready both physically, emotionally and intellectually. In the call center industry, job interviews are usually divided into two parts, the initial and final. The initial interview is basically …

Pacific Cross Insurance Inc. is a company that specializes in medical, travel and accident insurance. The company is based in the Philippines, but it is a part of an extensive group of insurance businesses that are in service all over …