Assurance spiels or scripts are words or phrases to provide a positive declaration to its intended receiver to give confidence or a promise. This is important for ensuring that the results match the desired outcomes and to keep customers satisfied. …

Confidence or the belief on oneself is very important in any endeavor including at work. In a call center company, an agent’s confidence is crucial because it constitutes part of the nature of customer service. Confidence is important in communication …

To multiply sales on certain products, you must have some tips to consider. When creating or producing the first sales, it must follow up with the customer. Giving “thank you” email, notes and add an advertisement for a certain products …

To maximize performance and productivity of agents, managers must prevent of minimize factors that can stress an agent and expand the factors that motivate agents to work better. Hereunder are some strategies to maximize performance of call center agents.

Coaching …

Chat support is a form of customer service channeled online via chat or written real time communication. It is an important tool for facilitating customer support and sales strategy which has certain distinct advantages over a verbal communication. In order …

Product training is critical in the call center industry because agents should be knowledgeable about the products or services that they offer before acting in behalf of the accounts or the company who outsourced for their services. Knowledge of products…

Working in BPO has a lot of perks. People are running after it because it allows them to be financially stable, physically fit, and emotionally independent. Through the impeccable training and assessments, BPO’s are able to sustain strong leaders of …

You might have been considering getting a job in a call center, but you’re not so confident with your grammar and English. If this is the case, believe, for once, that even though this is the major thing that could …

High compensations and favorable benefits –What could you ask for? Call center industries have been booming nowadays because of these main things. However, getting hired in a call center company is quite challenging. There is series of unseeingly endless interviews …

When you hear the word call center, what comes into your mind? Some may think that working in a call center is easy. Some think that getting hired there is easy. But the thing is, nothing comes easy when it …