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Post about "confidence"

Assurance Spiels for Call Centers

August 1, 2021 Category :Articles 0

Assurance spiels or scripts are words or phrases to provide a positive declaration to its intended receiver to give confidence or a promise. This is important for ensuring that the results match the desired outcomes and to keep customers satisfied. …

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How to be Confident as a Call Center Agent?

May 31, 2021 Category :Articles 0

Confidence or the belief on oneself is very important in any endeavor including at work. In a call center company, an agent’s confidence is crucial because it constitutes part of the nature of customer service. Confidence is important in communication …

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Tips to Multiply Product Sales

May 26, 2021 Category :Articles 0

To multiply sales on certain products, you must have some tips to consider. When creating or producing the first sales, it must follow up with the customer. Giving “thank you” email, notes and add an advertisement for a certain products …

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Strategies for Maximizing Agent Performance

May 23, 2021 Category :Call Center Basics 0

To maximize performance and productivity of agents, managers must prevent of minimize factors that can stress an agent and expand the factors that motivate agents to work better. Hereunder are some strategies to maximize performance of call center agents.

Coaching

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Chat Support Tips

August 8, 2020 Category :Articles 0

Chat support is a form of customer service channeled online via chat or written real time communication. It is an important tool for facilitating customer support and sales strategy which has certain distinct advantages over a verbal communication. In order …

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Call Center Product Training Tips

July 7, 2019 Category :Call Center Basics 0

Product training is critical in the call center industry because agents should be knowledgeable about the products or services that they offer before acting in behalf of the accounts or the company who outsourced for their services. Knowledge of products

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Winning a BPO Job Post

June 20, 2017 Category :Articles 0

Working in BPO has a lot of perks. People are running after it because it allows them to be financially stable, physically fit, and emotionally independent. Through the impeccable training and assessments, BPO’s are able to sustain strong leaders of …

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Perfecting Your English for Call Center Job

September 10, 2016 Category :Articles 0

You might have been considering getting a job in a call center, but you’re not so confident with your grammar and English. If this is the case, believe, for once, that even though this is the major thing that could …

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Call Center Application Tips

August 10, 2016 Category :Articles 0

High compensations and favorable benefits –What could you ask for? Call center industries have been booming nowadays because of these main things. However, getting hired in a call center company is quite challenging. There is series of unseeingly endless interviews …

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Misconceptions about Call Centers

June 22, 2016 Category :Articles 0

When you hear the word call center, what comes into your mind? Some may think that working in a call center is easy. Some think that getting hired there is easy. But the thing is, nothing comes easy when it …

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