Outbound calling is a challenging work. It entails agents with strong sales background, the ability to deal irate customers and handle rejections. When performing cold calling, agents should carefully prepare a plan in making the call which included a …

Are you a college undergrad looking for a part-time job? Or maybe you already a graduate, but fresh from the academe and having a hard time getting that job which is in line of your education? No matter what you’ve …

In managing any business, confidence is important to any manager because managers act as leader whom his subordinates look up to for leadership in operating the organization. A fall in managerial confidence will affect the confidence of the whole organization …

Established in 1987 by medical professionals, Accutype Medical Services was conceptualized to deliver the highest quality medical transcription service in the shortest possible time, with utmost consideration of customer needs. With the advent of the “Internet Revolution”, Accutype Philippines develops …

CRE or the Center for Reliability Excellence is a training institution that helps individuals expand their knowledge and organizations develop their core assets by offering quality, highly accessible courses and training programs, specifically developed to boost technical competence and heighten …

Power words in a call center can pertain to two concepts. First, it may refer to the book by Rye Gutierrez entitled “The Top 25 Power Words Every Call Center Agent Should Know”, which suggests that improving one’s vocabulary will …

Assurance spiels or scripts are words or phrases to provide a positive declaration to its intended receiver to give confidence or a promise. This is important for ensuring that the results match the desired outcomes and to keep customers satisfied. …

Confidence or the belief on oneself is very important in any endeavor including at work. In a call center company, an agent’s confidence is crucial because it constitutes part of the nature of customer service. Confidence is important in communication …

To multiply sales on certain products, you must have some tips to consider. When creating or producing the first sales, it must follow up with the customer. Giving “thank you” email, notes and add an advertisement for a certain products …

To maximize performance and productivity of agents, managers must prevent of minimize factors that can stress an agent and expand the factors that motivate agents to work better. Hereunder are some strategies to maximize performance of call center agents.

Coaching …