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Assurance Statements in Customer Service

November 8, 2020 Category :Call Center Basics 0

Customer service is essentially providing assistance or help to customers. Assurance statements are actually words or statements that will assure and appease customers that help will be provided and their concerns, issues and problems will be resolved. There are many …

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How to Take Care of your QA Scores

December 4, 2016 Category :Articles 0

Calls are not recorded just for the sake of having a copy of your conversation with your customers. To guarantee the quality of your calls, they are being listened to and calibrated by the quality assurance specialists. This is to …

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How to be an Effective Sales Agent?

June 24, 2016 Category :Articles 0

Telemarketing is one of the most challenging services in a call center. However, with a few tips and strategies, one can be an effective telemarketer regardless of what product or service one is selling. Here are some tips on how …

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Build Rapport Tips

June 4, 2016 Category :Articles 0

Positive connection with your customer is essential, especially when you are speaking with them over the phone. The lack of visual interaction makes it seem difficult to understand the current state of your caller, but being nice to them (yes, …

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Common Call Center Offenses

February 10, 2016 Category :Articles 0

All kinds of employment include policy contracts wherein it states the so-called terminable offenses. These offenses are applicable in any job. There are some things that for some, they might sound simple, but in the reality of the call center …

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Tips to Pass Call Center Interview

January 10, 2016 Category :Articles 0

Apart from the substance or content of your responses to questions, one’s communication skills or the way a person speaks is also evaluated during a call center interview. An applicant’s communication skills is given weight in assessing if an applicant …

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BBT Online Global

December 24, 2015 Category :Call Center Companies| Call Centers in Makati 0

BBT Online Global is an online education center that specializes in providing Business English lessons to Japanese students, professionals and businessmen who doesn’t have time to go to school or university to study English business language. BBT Online Global Philippines

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Common Complaints in Call Centers

September 23, 2015 Category :Articles 1

An ounce of prevention is worth a pound of cure. One way to improve call center services is to identify common problems or complaints against call centers and address them in advance in order to prevent these complaints from ever …

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Things to Endure as a Call Center Agent

September 22, 2015 Category :Articles 0

A lot of people are saying that being a call center agent is just so easy. We just have to go to the office, sit in our work station and talk to customers and then go home when the shift …

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Tips for Effective Questioning

August 30, 2015 Category :Call Center Basics 0

Asking a question is one of the most basic ways to obtain right information from customers. Hence, it is important for call center agents to learn effective questioning techniques in order to facilitate better communication and better serve their clients. …

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