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Sample Spiels for Travel Booking Account

September 2, 2021 Category :Call Center Basics 0

Spiels or the memorized speech of customer service agents to initiate or facilitate a conversation and persuade customers in a Travel Booking Account involves talks for booking travels for tours, making reservations for the accommodation requirements of the tourists and …

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Tips to Improve Phone Skills

May 30, 2021 Category :Articles 0

Customer service in the call center industry is primarily imparted through the phone. Hence, customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agent’s phone

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Call Center Selling Tips

May 27, 2021 Category :Call Center Basics 0

Selling over the phone is hard for the salesman to deliver and to explain, unless has the ability and expertise in doing so. Unlike when seeing personally the person wanted to offer a certain product it is easy for them …

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Call Center Closing Phrases

March 10, 2021 Category :Call Center Basics 0

It is important to make a lasting impression with your customer. Your conversation should always end on a positive note. Here are some closing phrases you can use to end your call.

“Thank you for calling (name of company), we …

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Rapport Statements for Customer Service

February 26, 2021 Category :Call Center Basics 0

Establishing rapport with customers is an integral part of customer service in order to establish relationship, facilitate understanding, create bond or affinity and relay empathy. Because call center companies are providing their services over the phone or other communication media …

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Assurance Statements in Customer Service

November 8, 2020 Category :Call Center Basics 0

Customer service is essentially providing assistance or help to customers. Assurance statements are actually words or statements that will assure and appease customers that help will be provided and their concerns, issues and problems will be resolved. There are many …

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How to Take Care of your QA Scores

December 4, 2016 Category :Articles 0

Calls are not recorded just for the sake of having a copy of your conversation with your customers. To guarantee the quality of your calls, they are being listened to and calibrated by the quality assurance specialists. This is to …

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How to be an Effective Sales Agent?

June 24, 2016 Category :Articles 0

Telemarketing is one of the most challenging services in a call center. However, with a few tips and strategies, one can be an effective telemarketer regardless of what product or service one is selling. Here are some tips on how …

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Build Rapport Tips

June 4, 2016 Category :Articles 0

Positive connection with your customer is essential, especially when you are speaking with them over the phone. The lack of visual interaction makes it seem difficult to understand the current state of your caller, but being nice to them (yes, …

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Common Call Center Offenses

February 10, 2016 Category :Articles 0

All kinds of employment include policy contracts wherein it states the so-called terminable offenses. These offenses are applicable in any job. There are some things that for some, they might sound simple, but in the reality of the call center …

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