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Call Center Assessment Test Tips

August 27, 2020 Category :Articles 0

Call Center Assessment Tests are one of the conventional strategies used in the industry for hiring employees and maintaining the quality of a company’s services. There are different types of assessment tests use for hiring, training, pre-training, post training, workplace …

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How to Handle Objection in Call Center?

April 17, 2020 Category :Call Center Basics 0

It is inevitable for customers to object or balk an agent during the course of their service. This is especially true for customer reps handling complaints as well as outbound call agents when doing cold calling. In most instances, this …

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