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Tips to Improve Call Center Agent Scheduling

January 21, 2016 Category :Articles 0

Scheduling is a critical component in any call center operation to ensure that it is able to handle as many calls as needed or flexibly adjust to its service demands appropriately. Here are ways to optimize agent scheduling in a …

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Call Center American Management

November 27, 2013 Category :Call Center Basics 0

Majority of multinational call center companies in the Philippines is owned, ran and managed by an American. Call center employees and agents should therefore acculturate themselves with American style management in order to fit in the company and use it …

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