Virtusa Global IT Services Company is a global information technology (IT) services company providing IT consulting, technology and outsourcing services. Founded in 1996, it serves Global 2000 companies and the leading software vendors in Banking & Financial Services, Insurance, Telecommunications, …

Formed through the union of Call Center Week, the world’s largest and most influential customer service event, and Customer Management IQ, the world’s largest and most influential customer service online platform, Call Center IQ is the most important resource hub …

MiWay is a direct, short-term insurance company in South Africa that offers a range of short-term insurance products including motor, household and homeowners insurance as well as add-on products such as warranty cover and liability cover. It aims to deliver …

Pyramid Hub is a business process outsourcing firm that provides quality outsourced customer contact services for the entire life cycle of one’s customer, delivering superior customer experiences from customer acquisition, service and retention, to fraud prevention and collections. Pyramid Hub …

OpenText is the Leader in Enterprise Information Management whose products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact and process speed. OpenText Philippines was founded in 1991 after …

Servion Global Solutions is a BPO company specializing in Customer Interaction Management (CIM) solutions for superior customer experience. It takes a consulting – led approach to optimize customer interaction for its clients, drawing from a proven combination of deep contact …

Business Life Simplified. Curo Teknika is a newly incorporated organization specializing on taking care of daily business challenges through Managed I.T Support Operations Services. Its name is derived from the Latin words “Curo” and Teknika which literally translates to, “to …

Optimism, success, respect and performance. PCM is one of the premium direct marketers of technology solutions in the Philippines that cater both private and public organizations and agencies. As a topnotch BPO company, PCM Philippines is meticulously categorized in different …

Evaluation of employees does not end upon one’s recruitment, it is continuously undertaken as part of the monitoring strategy of management to ensure that personnel continuous to adhere to the standards and objectives of the company. Evaluation is also conducted …

In the call center industry, the customer experience refers to the totality of all conscious and subconscious experiences that a customer perceives which arises from ones interaction with the organization (through the customer representatives) over the duration of their relationship. …