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AHT Reduction Tips

August 4, 2021 Category :Call Center Basics 0

AHT or Average Handle Time is the average time of handling calls answered in a call center within a day, a week or a month. AHT is important in a call center operation because it is a measure of the …

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Sencor Philippines

May 21, 2020 Category :Call Center Companies| Call Centers in Makati 0

Sencor Philippines is a dynamic and premium knowledge process outsourcing provider that creates innovative solutions through intelligent and proven strategies based on an in depth understanding of client needs. Its range of services essentially help companies gain remarkable value from …

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FCR in Call Center

July 31, 2015 Category :Call Center Basics 0

FCR or First Call Resolution is a measure of relative success for a single call center interaction. More specifically, it refers to properly or successfully addressing a customer’s concern or handling a customer requests the first time they call, thus …

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