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MagiNet Corporation

March 26, 2018 Category :Call Center Companies| Call Centers in Alabang 1

Established in 1991, MagiNet is a premier Integrated Technology Solutions provider that is the first to provide in room entertainment, interactive television, digital video-on-demand and information services and Internet services to the hospitality industry.

Interactive TV (ITV or iTV) allows …

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Non Voice Account

January 7, 2018 Category :Articles 5

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written …

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What’s Next After Being an Agent?

June 27, 2016 Category :Call Center Basics 0

While most of the call center agents seem to be content at taking calls every day of their lives, some of them are also thinking of future plans. Working in the BPO industry is not just about making and receiving …

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AHT Reduction Tips

September 12, 2014 Category :Call Center Basics 0

AHT or Average Handle Time is the average time of handling calls answered in a call center within a day, a week or a month. AHT is important in a call center operation because it is a measure of the …

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Hit Rate Solutions

January 31, 2013 Category :Call Center Companies| Call Centers in Bacolod 0

Hit Rate Solutions is a US-based call center company that caters small and medium-sized businesses to optimize their operational costs, improve business performance and expand their market. The company was founded with the objective of assisting businesses avail the true …

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