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What is Positive Scripting?

June 11, 2019 Category :Call Center Basics 0

People are influenced or inspired by messages from people whom they usually look up to such as a parent, a mentor, teacher, a showbiz idol, or a politician, among others. Positive scripting generally refers messages that provide a positive or …

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Searchfuse Marketing Management

January 9, 2016 Category :Call Centers in Manila 0

Searchfuse Marketing Management is a digital marketing service firm composed of seasoned marketing consultants, top strategists and creative experts from London, Dubai and Manila who came together to establish the best marketing campaigns in the world. At the heart of …

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What is a Virtual Call Center?

September 6, 2015 Category :Articles 0

A call center is any unit or individual where the receipt or transmission of customer requests by telephone is processed and facilitated. With the advances of modern technology which allowed for remote communications in practically anywhere in the world where …

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FCR in Call Center

July 31, 2015 Category :Call Center Basics 0

FCR or First Call Resolution is a measure of relative success for a single call center interaction. More specifically, it refers to properly or successfully addressing a customer’s concern or handling a customer requests the first time they call, thus …

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