The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government.

The financial crisis of 2008 that beleaguered the world …

Bodog Nation is and entertainment, technology and online gaming innovators founded in 1994 by Calvin Ayre. Today, Bodog Nation has become a brand which aside from online gaming included martial arts, coffee and Haydock Sports, making it an intellectual property …

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for …