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How to Calm an Irate Customer?

December 11, 2017 Category :Call Center Basics 0

At some point in a call center agent’s life, he or she might have encountered an irate customer. This is really inevitable; especially if you are assigned in a customer service account. It is a known fact that for every …

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BPO Training Academy

April 1, 2015 Category :Articles 0

BPO Training Academy is the first and only Call Center Agent Training School dedicated to the professional development of individuals in the BPO and Call Center Industry. BPO Training Philippines offers a comprehensive call center training curriculum designed for people …

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What is a Healthcare Associate?

June 14, 2013 Category :Call Center Basics 0

A Healthcare Associate is a customer service agent that provides service to a healthcare account as insurance company or a hospital. This position serves as a front-line function in the health care delivery system. Depending on the level of healthcare …

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