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What is Positive Scripting?

June 11, 2019 Category :Call Center Basics 0

People are influenced or inspired by messages from people whom they usually look up to such as a parent, a mentor, teacher, a showbiz idol, or a politician, among others. Positive scripting generally refers messages that provide a positive or …

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Tech Support Rebuttals

December 8, 2014 Category :Call Center Basics 0

A rebuttal or refutation is an effective response to answering a customer’s objections especially required for handling difficult customers. Dealing with irate customers are very common in technical support precisely because customers requiring support are unable to do what they …

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