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Accent Training Tips

December 6, 2020 Category :Call Center Basics 0

Call centers in the Philippines not only focus on teaching basic English communication skills, to which most Filipinos are already familiar. They also focus on teaching accent to simulate the English accents of the particular market that they are serving. …

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Assurance Statements in Customer Service

November 8, 2020 Category :Call Center Basics 0

Customer service is essentially providing assistance or help to customers. Assurance statements are actually words or statements that will assure and appease customers that help will be provided and their concerns, issues and problems will be resolved. There are many …

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Tips for Appointment Setting

December 30, 2015 Category :Call Center Companies 0

Appointment setting is one of the most common services offered by many call center companies. Appointment setting is basically obtaining a schedule with a potential client with a time for dialogue so that company can better talk and offer a …

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Tips for Effective Questioning

August 30, 2015 Category :Call Center Basics 0

Asking a question is one of the most basic ways to obtain right information from customers. Hence, it is important for call center agents to learn effective questioning techniques in order to facilitate better communication and better serve their clients. …

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