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Rebuttals for Handling Difficult Customers

March 26, 2018 Category :Articles 1

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try …

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Irate Callers and How to Deal with Them

May 6, 2016 Category :Articles 0

Irate and difficult customers have already become a part of a call center agent’s life. If you have worked in a call center before, or maybe you are currently a call center agent, you would understand just how challenging this …

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Build Rapport with your Customers

February 21, 2016 Category :Articles 0

Talking over the phone for hours is very challenging and undeniably tiring, especially if you are talking about the same thing over and over again. As a call center agent, you could perfectly understand this, and oftentimes, you would think …

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How to Stay Healthy?

November 24, 2015 Category :Articles 0

The call center industry is known to be one of the most stressful job. In 9 hours a day and in 5 days a week, the call center agent is expected to be awake every night, manage their emotions when …

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How to Handle Difficult Customers

November 5, 2015 Category :Call Center Basics 0

A lot of people think that working in a call center is so easy. You just have to go to the office, set up your tools and system requirements, put on your headset and answer phone calls for the entire …

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Things to Endure as a Call Center Agent

September 22, 2015 Category :Articles 0

A lot of people are saying that being a call center agent is just so easy. We just have to go to the office, sit in our work station and talk to customers and then go home when the shift …

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