Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try …

Irate and difficult customers have already become a part of a call center agent’s life. If you have worked in a call center before, or maybe you are currently a call center agent, you would understand just how challenging this …

Talking over the phone for hours is very challenging and undeniably tiring, especially if you are talking about the same thing over and over again. As a call center agent, you could perfectly understand this, and oftentimes, you would think …

The call center industry is known to be one of the most stressful job. In 9 hours a day and in 5 days a week, the call center agent is expected to be awake every night, manage their emotions when …

A lot of people think that working in a call center is so easy. You just have to go to the office, set up your tools and system requirements, put on your headset and answer phone calls for the entire …

A lot of people are saying that being a call center agent is just so easy. We just have to go to the office, sit in our work station and talk to customers and then go home when the shift …