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Tips for Call Center Training

May 28, 2021 Category :Articles 0

Training in call centers is a conventional approach to improving the performance and productivity of the employees and the overall service of the company. It usually involves conducting a needs assessment which determines what training needs to be given, formulating …

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Call Center Performance Management

November 3, 2020 Category :Articles 0

Call Center Performance management in the call center world management means a collection of tools and practices being used by contact centers which are exposed to these inefficiencies and oblige the individual and managerial improvement. The call centers have become …

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Characteristics of an Effective Call Center Company

July 13, 2016 Category :Articles 0

In this fast-paced world, people’s option now is to work in a call center company. People tend to work in these BPO’s for numerous reasons. Some have transferred from their long-term job to BPO companies. However, not all BPO companies …

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