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Across Different Lines of Business in BPO

March 9, 2017 Category :Articles 0

Nowadays, it is kind of a mainstream to think of call center agents as just phone support experts. People in the BPO industry know otherwise. Modern call centers now support wide ranged line of business. Phone, chat and email, …

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Improve your Email Handling Skills

September 8, 2015 Category :Articles 0

In our virtual world where global communication travels faster than light, handling emails is one of the most demanding and time consuming process that people do. Following are ways for agents to improve email handling.

Create a structured outline.

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