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Post about "empathy"

What to Do with Irate Callers

January 16, 2017 Category :Articles 0

Irate callers are already part of the call center life. Almost every shift you’d encounter someone screaming at you over the phone for different reasons. Of course, it isn’t your job to absorb all these frustrations, and you are actually …

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Call Center Life

February 23, 2016 Category :Call Center Basics 0

If you have been working in the call center for a while now, you would know that there are lots of different comments from other people regarding your job. Some of them appreciate the fact that it is not easy …

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Ways to Handle Irate Callers

February 12, 2016 Category :Articles 0

In any job, there’s always the good news and of course the bad news. In call center life, one of the bad news is receiving a call from an irate customer. An irate caller is not really mad at you, …

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Tech Support Rebuttals

December 8, 2014 Category :Call Center Basics 0

A rebuttal or refutation is an effective response to answering a customer’s objections especially required for handling difficult customers. Dealing with irate customers are very common in technical support precisely because customers requiring support are unable to do what they …

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Ownership Statements Call Center

August 20, 2014 Category :Articles 0

In a call center setting or any business engaged with customer service or dealing directly with customers, taking ownership pertains to a philosophy in which one puts oneself in the shoes of the customer. Own the customer problem or issue …

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Rapport Statements for Customer Service

March 3, 2014 Category :Call Center Basics 0

Establishing rapport with customers is an integral part of customer service in order to establish relationship, facilitate understanding, create bond or affinity and relay empathy. Because call center companies are providing their services over the phone or other communication media …

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Call Center Empathy Examples

March 10, 2013 Category :Call Center Basics 0

Empathy is the capacity to put oneself in the shoes of another to know emotionally what the other feels thereby allowing one to understand the person from within the point of view of that person. This attribute is an important …

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