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Call Center Retention Strategies

September 19, 2020 Category :Articles 0

Retention in the call center industry is important for the profitability and success of a call center company. It reduces/avoids turnover costs such as recruitment, selection, orientation, training, lost productivity, vacancy costs and customer impact costs. Call center retention enhances …

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Tips to Boost Agent Productivity

September 9, 2015 Category :Articles 0

Improving call center agent productivity is not only important for business but for the personal growth of an individual as well. Here are ways to enhance productivity of employees.

Involve agents in the decision-making process. Include agents in meetings …

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