September 19, 2020
Category :Articles
0
Retention in the call center industry is important for the profitability and success of a call center company. It reduces/avoids turnover costs such as recruitment, selection, orientation, training, lost productivity, vacancy costs and customer impact costs. Call center retention enhances …
employee morale, orientation training, performing organization, personal fulfilment, retention strategies, satisfied customers, turnover costs
September 9, 2015
Category :Articles
0
Improving call center agent productivity is not only important for business but for the personal growth of an individual as well. Here are ways to enhance productivity of employees.
Involve agents in the decision-making process. Include agents in meetings …
co employees, employee morale, incentives, productivity, short break