August 30, 2019
Category :Call Center Basics
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The call center industry has one of the highest employment turnover rates. Employees come and go or move from one company to another. The high turn over rate was primarily attributed to health concerns because of the night shift schedule …
call center agents, employment turnover, lucrative opportunity, peak season, shift schedule
June 25, 2014
Category :Call Center Basics
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As a service industry whose principal service is primarily delivered by people, staffing and hiring human resource personnel is crucial for the success of a call center company. This becomes even more important considering the high attrition rate across the …
attrition rate, communication skills, customer service skills, employment turnover, human resource