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Opening Spiel

April 26, 2019 Category :Articles 0

First impression lasts. The Opening spiel of a call center agent basically constitutes the first impression of a call. An opening spiel pertains to the script used by an agent to receive or start a call. Thus, an opening spiel …

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How to Pass Interviews?

March 26, 2018 Category :Articles 0

Interviews are an essential human resource strategy use to evaluate prospective employees for recruitment purposes. The principal purpose of the interview is to evaluate among the applicants who is best fits the vacant positions. Thus, the interviewee must show that …

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Things to Do Before Applying in a Call Center

March 6, 2016 Category :Articles 0

Here are lots of job fairs going on all over the country, and the jobs being offered in these fairs are primarily call center jobs. If you are looking for a job, and you think you could have what it …

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Your First Day as a Call Center Agent

September 5, 2015 Category :Articles 0

It’s your first time to work in a call center. Most probably, you will be undergoing intensive one to two month training before you are actually assigned on the floor to receive real calls. This part of the job …

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How to Land a Job in a Call Center

August 31, 2015 Category :Call Center Basics 0

Just like any other job, applying as a call center agent requires a bunch of things that you should do such as job hunting, resume building, interviewing etc. All of these processes contribute to the slim chances of you being …

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Customer Management Training

July 4, 2014 Category :Articles 0

Customer Management Training is a training designed to help agents learn how to manage clients or customers. Customers are people and managing customers is about establishing and maintaining beneficial relationships with customers. One of its main objective is establish one’s …

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