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Call Center Hoppers

March 26, 2018 Category :Call Center Basics 0

Call center hoppers are call center employees – usually agents – who move from one call center company to another. Call center hopping is a common phenomenon in the call center industry and contributes to the high attrition or employee …

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Call Center Job Loyalty

February 28, 2013 Category :Articles 0

The call center industry has the reputation of having the lowest rate of employee retention. Many factors contribute to this concern including the contractual nature of most employment relationships, the on-a-project basis of accounts, the inability of some employees to …

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