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Dealing with Difficult People at Work

December 8, 2020 Category :Call Center Basics 0

Work is our second home. People spend at least 8 hours of their waking hours a day at work, which translates to a lot in a life time. Because of which, it is important that one establishes a harmonious relationship …

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Call Center Agent Retention

June 15, 2019 Category :Articles 0

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is …

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