Call center de-escalation tips pertains to a range of strategies to help agents decrease the intensity of a conflict or potentially violent clash between a customer and an agent. Hereunder are some tips for call center agents.

Remain calm. Keep …

The core values of a company pertain to the principles or moral standards that a company upholds in the conduct of their operations or in providing their services. These values help guide all stakeholders from employees, clients and owners in …

Customer Service is at the heart of the call center industry because all call center service involves directly interacting and interfacing with customers. Hence, it is always important to ensure the customer care is manifested in a call center service …