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Call Blending in Call Center

January 2, 2022 Category :Call Center Basics 0

Also known as blended services, call blending is a call center strategy in which an agent both receive inbound calls and conduct outbound calls simultaneously to achieve maximum efficiency. For instance, agents provide outbound marketing campaign during quiet periods for …

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Technocall Philippines

November 12, 2020 Category :Call Center Companies| Call Centers in Iloilo 1

TechnoCall Corporation is a business process outsourcing/contact center solutions firm that provide world class business IT solutions to firms especially from Canada, UK and Australia. Its corporate name is reflective of its mission to deliver exceptional customer contact services through …

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OPC Business Support

September 28, 2020 Category :Call Center Companies| Call Centers in Eastwood City-Libis| Call Centers in Ortigas Center 0

Also known as Prime Mantle Services, OPC Business Support is a Malaysian based Business Process Outsourcing firm that provides premium quality business and IT solutions to help companies enhance business operation, increase productivity and optimize cost which translates to greater …

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Sample Conversation in Call Center

March 26, 2018 Category :Call Center Basics 1

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical

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Importance of Scripts for Chat Agents

February 15, 2017 Category :Articles 0

Business process outsourcing companies do have different services that they offer. These services may include inbound calls. Inbound calls are those kinds of calls made when agents are answering calls from clients who are calling. Basically, this includes the technical …

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Noble Systems

January 13, 2017 Category :Call Center Companies| Call Centers in Ortigas Center 0

Noble Systems provides the most commendable call center industry to those companies who need it. With just a blink of an eye, employees can easily access the files that they need, search for new data for their research, and other …

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AG&T Outsource Team

September 13, 2015 Category :Call Center Companies| Call Centers in Davao 0

AG&T Outsource Team is a call center company composed of a team of dynamic people with the responsibility to enhance the operations of its clients through its outsourcing services. Founded on the principles of order, discipline, and control, AG&T Philippines

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Qualities of a Good Call Center Company

August 29, 2015 Category :Articles 0

Aside from landing a good job, you should also be looking at company that is suitable for you. This not only applies to call center related jobs, but also for all types of jobs as well. Remember, the company does …

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