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Tips for Training Call Center Agents

June 23, 2022 Category :Articles 0

Training of agents form an integral component of any call center operation, whether it is about developing new skills, familiarizing agents with products or services, or upgrading new skills. Here are tips so that call center agents are receptive and …

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Tips to Improve Call Center Agent Scheduling

June 14, 2022 Category :Articles 0

Scheduling is a critical component in any call center operation to ensure that it is able to handle as many calls as needed or flexibly adjust to its service demands appropriately. Here are ways to optimize agent scheduling in a …

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eFusion Solutions

May 25, 2022 Category :Call Center Companies| Call Centers in Singapore 0

Marketing completes every company. It is essential to all transactions needed in an organization in order to keep it moving. But what if the company does not gain the perfect clients for their leverage? eFusion Solutions Inc. is the perfect …

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Call Center Scorecards

May 14, 2022 Category :Articles 0

As simple and easy as it may sound, call center job would also require you to hit some targets. These targets, other time called metrics, are the numbers that would determine just how well you perform as an agent. There …

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Reasons to Keep Working in a Call Center

May 11, 2022 Category :Call Center Companies 0

If you are planning to work in a call center, certainly you would do a little research and survey of your own. You would ask the people who have been working them for a long time what’s so special about …

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How to Handle Difficult Customers

May 4, 2022 Category :Call Center Basics 0

A lot of people think that working in a call center is so easy. You just have to go to the office, set up your tools and system requirements, put on your headset and answer phone calls for the entire …

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Tips to Boost Agent Productivity

April 2, 2022 Category :Articles 0

Improving call center agent productivity is not only important for business but for the personal growth of an individual as well. Here are ways to enhance productivity of employees.

Involve agents in the decision-making process. Include agents in meetings …

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Fun at Work

March 10, 2022 Category :Articles 0

When we get stuck to a job, might as well make the most of it. As the stress increases and gets unmanageable, a little fun will not hurt. Call center jobs are one of the most stressful jobs these days. …

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Incentives for Call Center Agents

February 22, 2022 Category :Call Center Basics 0

Giving incentives is one of the most common way to motivate employees, win their loyalties and make them productive at work. However not all incentives are the same. And giving incentives is not merely about the money. Here are some …

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Reasons why Call Center Agents Resign from their Jobs

February 6, 2022 Category :Articles 0

Working at a call center gives you the opportunity to start working at a very huge starting salary compared to other jobs. Although this is good at a financial stand point, working at a call center meant being exposed at …

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