July 26, 2019
Category :Call Center Basics
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A call center is a centralized office the principally functions to receive calls to provide customer services or give calls to market products and services through a telephone. Depending on its trust and objective, the call center may receive incoming …
contact center, customer inquiries, inbound outbound, incoming calls, service operations, telecommunications technology
November 12, 2015
Category :Articles
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We gain different reactions when people are being asked about their opinions regarding call center agents. Some of them tend to appreciate the hard work and the challenging role of an agent, others would give nothing but snide comments …
call center agents, incoming calls, irate