Training of agents form an integral component of any call center operation, whether it is about developing new skills, familiarizing agents with products or services, or upgrading new skills. Here are tips so that call center agents are receptive and …

Aside from landing a good job, you should also be looking at company that is suitable for you. This not only applies to call center related jobs, but also for all types of jobs as well. Remember, the company does …

Deep 6 Inc. is business process outsourcing firm that help organizations downsizing to achieve efficiency and cost savings to help them compete and rise against competitors in the world market. Deep 6 Philippines provides outsourcing services that help companies save …

Virtusa Global IT Services Company is a global information technology (IT) services company providing IT consulting, technology and outsourcing services. Founded in 1996, it serves Global 2000 companies and the leading software vendors in Banking & Financial Services, Insurance, Telecommunications, …

Also known as blended services, call blending is a call center strategy in which an agent both receive inbound calls and conduct outbound calls simultaneously to achieve maximum efficiency. For instance, agents provide outbound marketing campaign during quiet periods for …

CallAssistant, L.C. is a BPO firm specializing in teleservices solutions for companies around the world from the financial, political, healthcare, higher education and insurance sectors. CallAssistant was established in 2001 in Northern Utah and distinct its capabilities by integrating its …

Established in 2004, Fonality is a IT outsourcing company that specializes in the development and marketing of cloud-based business and unified communications solutions for all types of business across different industries. Fonality Philippines is made possible through the collaborative financial …

DYNINNO Group Limited is a company dedicated in providing firms with various solutions like call center solutions, finance and analytics, marketing and technology. DYNINNO Philippines offers these services companies that aim to take their businesses to the next level. The …