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Call Center De-escalation Tips

February 1, 2021 Category :Call Center Basics 0

Call center de-escalation tips pertains to a range of strategies to help agents decrease the intensity of a conflict or potentially violent clash between a customer and an agent. Hereunder are some tips for call center agents.

Remain calm. Keep …

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How to Pass a Phone Simulation?

February 5, 2018 Category :Articles 3

A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a real like scenario of what a call center agent performs. Using a similar workstation, the applicant will receive a simulated

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How to Calm an Irate Customer?

December 11, 2017 Category :Call Center Basics 0

At some point in a call center agent’s life, he or she might have encountered an irate customer. This is really inevitable; especially if you are assigned in a customer service account. It is a known fact that for every …

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Spiels for Irate Customers

December 7, 2017 Category :Call Center Basics 0

If your job in a call center is being a call center agent or customer service representative, there is a possibility that you have already encountered speaking or communicating with an irate customer. Talking to irate customers is not uncommon …

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Maintain Healthy Lifestyle on Graveyard Shift

September 24, 2016 Category :Call Center Basics 0

Working in a call center can pose a lot of health risk, especially when you are assigned in the graveyard shift. The physical, mental and emotional stress brought about by the job itself and your schedule can make your health …

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Things to Ponder on Before Handing Your Resignation

May 16, 2016 Category :Articles 0

Employee retention in call center industries are said to be always low, due to the fact that agents do come and go. The hiring process is way too easy and fast especially for those who have insurmountable experience in the …

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Build Rapport with your Customers

February 21, 2016 Category :Articles 0

Talking over the phone for hours is very challenging and undeniably tiring, especially if you are talking about the same thing over and over again. As a call center agent, you could perfectly understand this, and oftentimes, you would think …

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Keeping Your Call Center Job

September 25, 2015 Category :Articles 0

After raiding numerous job fairs and sending tons of resume to various BPO companies, you’ve finally landed the job and now a certified call center agent. The process of application, albeit a speedy one because some companies promise a one-day …

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How to handle different types of Customers?

July 12, 2015 Category :Articles 0

In a call center, you are literally dealing with different types of customers. There are customers who are irate, passive, and talkative. The question is, how will the call center agents handle them? It is not easy though to handle …

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