February 5, 2018
Category :Articles
3
A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a real like scenario of what a call center agent performs. Using a similar workstation, the applicant will receive a simulated …
customer query, irate customer, simulation test
December 11, 2017
Category :Call Center Basics
0
At some point in a call center agent’s life, he or she might have encountered an irate customer. This is really inevitable; especially if you are assigned in a customer service account. It is a known fact that for every …
customer service account, customer service training, having a bad day, irate customer, listening skills
December 7, 2017
Category :Call Center Basics
0
If your job in a call center is being a call center agent or customer service representative, there is a possibility that you have already encountered speaking or communicating with an irate customer. Talking to irate customers is not uncommon …
call center agent, call handling, center representatives, customer satisfaction, customer service representative, how to handle irate customers, irate customer, spiels
September 24, 2016
Category :Call Center Basics
0
Working in a call center can pose a lot of health risk, especially when you are assigned in the graveyard shift. The physical, mental and emotional stress brought about by the job itself and your schedule can make your health …
body clock, graveyard shift, irate customer, lifestyle, sleep
May 16, 2016
Category :Articles
0
Employee retention in call center industries are said to be always low, due to the fact that agents do come and go. The hiring process is way too easy and fast especially for those who have insurmountable experience in the …
employee retention, irate customer, motivation, resignation letter, team leader
February 21, 2016
Category :Articles
0
Talking over the phone for hours is very challenging and undeniably tiring, especially if you are talking about the same thing over and over again. As a call center agent, you could perfectly understand this, and oftentimes, you would think …
build rapport, call center agent, difficult customer, irate customer
September 25, 2015
Category :Articles
0
After raiding numerous job fairs and sending tons of resume to various BPO companies, you’ve finally landed the job and now a certified call center agent. The process of application, albeit a speedy one because some companies promise a one-day …
average handling time, build rapport, call center job, irate customer, punctuality, quality assurance, sales quota, supervisor
July 12, 2015
Category :Articles
0
In a call center, you are literally dealing with different types of customers. There are customers who are irate, passive, and talkative. The question is, how will the call center agents handle them? It is not easy though to handle …
average handling time, build rapport, call center agent, irate customer, technical support
January 23, 2014
Category :Call Center Basics
0
Call center de-escalation tips pertains to a range of strategies to help agents decrease the intensity of a conflict or potentially violent clash between a customer and an agent. Hereunder are some tips for call center agents.
Remain calm. Keep …
call center agent, humility, irate customer