How to Pass a Phone Simulation?
A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a
Read moreirate customer
How to Calm an Irate Customer?
At some point in a call center agent’s life, he or she might have encountered an irate customer. This is
Read moreSpiels for Irate Customers
If your job in a call center is being a call center agent or customer service representative, there is a
Read moreMaintain Healthy Lifestyle on Graveyard Shift
Working in a call center can pose a lot of health risk, especially when you are assigned in the graveyard
Read moreThings to Ponder on Before Handing Your Resignation
Employee retention in call center industries are said to be always low, due to the fact that agents do come
Read moreBuild Rapport with your Customers
Talking over the phone for hours is very challenging and undeniably tiring, especially if you are talking about the same
Read moreKeeping Your Call Center Job
After raiding numerous job fairs and sending tons of resume to various BPO companies, you’ve finally landed the job and
Read moreHow to handle different types of Customers?
In a call center, you are literally dealing with different types of customers. There are customers who are irate, passive,
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Call Center De-escalation Tips
Call center de-escalation tips pertains to a range of strategies to help agents decrease the intensity of a conflict or
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