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Complaint Rebuttals

November 3, 2019 Category :Call Center Basics 0

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing …

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Rebuttals for Handling Difficult Customers

March 26, 2018 Category :Articles 1

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try …

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Health Reminders for Call Center Agents

April 9, 2017 Category :Articles 0

Being a customer care specialist is not just about taking calls. You have to deal with different kinds of people coming from different places and cultures. Some of them may call you calm and happy, others would scream at you …

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How to Keep Your Health at Bay

July 20, 2016 Category :Articles 0

There are a lot of studies lately that show most of the people who work in a call center tend to suffer from lifestyle diseases, and some even claim that those who work in the call center are the ones …

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Irate Callers and How to Deal with Them

May 6, 2016 Category :Articles 0

Irate and difficult customers have already become a part of a call center agent’s life. If you have worked in a call center before, or maybe you are currently a call center agent, you would understand just how challenging this …

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Ways to Handle Irate Callers

February 12, 2016 Category :Articles 0

In any job, there’s always the good news and of course the bad news. In call center life, one of the bad news is receiving a call from an irate customer. An irate caller is not really mad at you, …

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Things to Endure as a Call Center Agent

September 22, 2015 Category :Articles 0

A lot of people are saying that being a call center agent is just so easy. We just have to go to the office, sit in our work station and talk to customers and then go home when the shift …

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Health Habits While Working in a Call Center

July 19, 2015 Category :Articles 0

Being a call center agent isn’t just a job. For some, it has become a lifestyle, and even a culture. Sunrise beer, excessive smoking and overflowing caffeine are just some of the bad habits you can’t help but doing once …

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Tech Support Rebuttals

December 8, 2014 Category :Call Center Basics 0

A rebuttal or refutation is an effective response to answering a customer’s objections especially required for handling difficult customers. Dealing with irate customers are very common in technical support precisely because customers requiring support are unable to do what they …

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Call Simulation Test Tips

July 3, 2014 Category :Call Center Basics 0

Call simulation tests are a common tool used in the call center industry to evaluate the required skills of prospective employees. This test replicates the actual work of a call center agent by providing a mock call, which applicants or …

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