Call simulation tests are a common tool used in the call center industry to evaluate the required skills of prospective employees. This test replicates the actual work of a call center agent by providing a mock call, which applicants or …

Calming and communicating with an angry customer is one of the biggest problems that agents regularly must contend to. Here are some tips to help handle irate customers. It would seem ironic to look for a call center script for …

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing …

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try …

Being a customer care specialist is not just about taking calls. You have to deal with different kinds of people coming from different places and cultures. Some of them may call you calm and happy, others would scream at you …

There are a lot of studies lately that show most of the people who work in a call center tend to suffer from lifestyle diseases, and some even claim that those who work in the call center are the ones …

Irate and difficult customers have already become a part of a call center agent’s life. If you have worked in a call center before, or maybe you are currently a call center agent, you would understand just how challenging this …

In any job, there’s always the good news and of course the bad news. In call center life, one of the bad news is receiving a call from an irate customer. An irate caller is not really mad at you, …

A lot of people are saying that being a call center agent is just so easy. We just have to go to the office, sit in our work station and talk to customers and then go home when the shift …

Being a call center agent isn’t just a job. For some, it has become a lifestyle, and even a culture. Sunrise beer, excessive smoking and overflowing caffeine are just some of the bad habits you can’t help but doing once …