Rebuttals for Handling Difficult Customers
Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because
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Health Reminders for Call Center Agents
Being a customer care specialist is not just about taking calls. You have to deal with different kinds of people
Read moreHow to Keep Your Health at Bay
There are a lot of studies lately that show most of the people who work in a call center tend
Read moreIrate Callers and How to Deal with Them
Irate and difficult customers have already become a part of a call center agent’s life. If you have worked in
Read moreWays to Handle Irate Callers
In any job, there’s always the good news and of course the bad news. In call center life, one of
Read moreThings to Endure as a Call Center Agent
A lot of people are saying that being a call center agent is just so easy. We just have to
Read moreHealth Habits While Working in a Call Center
Being a call center agent isn’t just a job. For some, it has become a lifestyle, and even a culture.
Read moreTech Support Rebuttals
A rebuttal or refutation is an effective response to answering a customer’s objections especially required for handling difficult customers. Dealing
Read moreCall Simulation Test Tips
Call simulation tests are a common tool used in the call center industry to evaluate the required skills of prospective
Read moreCall Script for Angry Customers
Calming and communicating with an angry customer is one of the biggest problems that agents regularly must contend to. Here
Read moreComplaint Rebuttals
Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of
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