June 27, 2022
Category :Articles
0
In any job, there’s always the good news and of course the bad news. In call center life, one of the bad news is receiving a call from an irate customer. An irate caller is not really mad at you, …
call center, empathy, irate customers, supervisor
April 10, 2022
Category :Articles
0
A lot of people are saying that being a call center agent is just so easy. We just have to go to the office, sit in our work station and talk to customers and then go home when the shift …
call center agent, call of duty, conversation, difficult customer, irate customers, salary, travel
March 4, 2022
Category :Articles
0
Being a call center agent isn’t just a job. For some, it has become a lifestyle, and even a culture. Sunrise beer, excessive smoking and overflowing caffeine are just some of the bad habits you can’t help but doing once …
body clock, call center agent, graveyard shift, irate customers, lifestyle, sleep
October 8, 2021
Category :Call Center Basics
0
A rebuttal or refutation is an effective response to answering a customer’s objections especially required for handling difficult customers. Dealing with irate customers are very common in technical support precisely because customers requiring support are unable to do what they …
dealing with irate customers, empathy, irate customers, technical support
May 19, 2021
Category :Call Center Basics
0
Call simulation tests are a common tool used in the call center industry to evaluate the required skills of prospective employees. This test replicates the actual work of a call center agent by providing a mock call, which applicants or …
communication skills, inbound calls, irate customers, prospective employees, simulation test
March 18, 2021
Category :Articles
2
Calming and communicating with an angry customer is one of the biggest problems that agents regularly must contend to. Here are some tips to help handle irate customers. It would seem ironic to look for a call center script for …
call center, irate customers
November 3, 2019
Category :Call Center Basics
0
Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing …
acceptable explanation, apology, irate customers, patience, reflections
March 26, 2018
Category :Articles
1
Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try …
difficult customer, intensity, irate customers, tensions, typical issues
April 9, 2017
Category :Articles
0
Being a customer care specialist is not just about taking calls. You have to deal with different kinds of people coming from different places and cultures. Some of them may call you calm and happy, others would scream at you …
employee benefits, graveyard shift, irate customers
July 20, 2016
Category :Articles
0
There are a lot of studies lately that show most of the people who work in a call center tend to suffer from lifestyle diseases, and some even claim that those who work in the call center are the ones …
body clock, call center agent, excuse, graveyard shift, irate customers, lifestyle, sleep