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Celo Business Solutions

April 1, 2021 Category :Call Center Companies| Call Centers in Quezon City 0

Celo Business Solutions Incorporated is a premium business process outsourcing that provides clients with top quality offshore services and delivers innovative solutions. It aims in delivering top quality call center service and in creating value for its investors through the …

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Call Metrics in Call Center

October 19, 2020 Category :Articles 0

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which …

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Key Performance Indicators in Call Center

April 2, 2015 Category :Call Center Basics 0

Key Performance Indicators pertain to measures/ metrics or criteria that help manager to evaluate and determine the success of their call center operations. There are many different KPI‘s used by a call center company that would also depend on …

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