Posts Tagged leasing services

CyberOne Philippines

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Established in 1995, CyberOne is an Australian-based professional internet service provider (ISP), that provides technical support and assistance mainly to Australian market. In 2006, it established its offshore call center branch in the Philippines after seeing the cost advantage and improvement in service quality in offshoring.

CyberOne Philippine call center office mainly provides technical support service to most Australian Internet Service Providers. Being an ISP itself in Australia, it has a direct and extensive knowledge and experience in handling customer issues and technical problems about Internet connections. However, as the company continued to grow, has expanded its outsourced solutions to included back office processes and administrative support, offshore staff leasing, and other related services. Moreover, the company prides itself with a sturdy technical infrastructure that is fully scalable and flexible and capable of covering all time zones from Australia, Asia, Europe and America regardless of the size of one’s organization or business.

Inbound call center services of included Technical support/troubleshooting, Order taking and order processing, Sales campaigns, Customer retention projects, customer relationship management and even overflow calls from other in-house or external call centers. For its back office services, offers services such as administration, accounting, customer service, data processing, market research, and other services. These services will help streamline operations, cut down costs, and allow companies to focus better on the growth and development. It also offers proofreading/copy editing of documents, transcription, and various types of online marketing. Moreover, the company also offers customer Service, back office tasks, secretarial, data encoding, web and creative design, search engine optimization and internet marketing. For its staff and seat leasing services, the company has over 300 seats available on a 24/7 capacity supported with redundant Telco providers complete with PBX facilities such as Outbound Diallers, agent extensions, IVRs, Call Queues, Callback Systems, Call Recordings and Call Statistics & Reporting.

CyberOne Limited is headquartered in Suite, 901 Level 9 The Hong Kong Club Building 3A Charter Road Hong Kong.

CyberOne Philippines call center office address:

  • CyberOne Makati
    3/F Salamin Building
    197 Salcedo Street
    Legaspi Village Makati City

Question: How to go to CyberOne Makati?

Answer: CyberOne Philippines main call center office is currently situated in Salamin building, along Salcedo st., Legaspi village, Makati City. Nearest landmarks to CyberOne Makati are Western Union and Fedman Suites.

Residents from Pateros, Taguig and nearby areas can take a jeepney ride going to Guadalupe; then take another jeepney ride going to Ayala and alight near RCBC Plaza/Makati Med; then take a 10 minute walk along Salcedo st. to reach CyberOne Makati.

Residents from Taft, Pasay, Manila and nearby areas can get to CyberOne Makati via LRT ride to Buendia station; then take a jeepney/bus ride going to Ayala and alight near Makati Med; then take a 5-10 minute walk towards Salamin building.

Residents from South Area (Paranaque, Las Pinas, Alabang) can take a FX taxi ride going to Makati and alight near Amorsolo st.; then take a 5-10 minute walk to get to CyberOne Makati. Use the map provided below to navigate your way to Salamin building.

If you are coming from EDSA, the fastest way to CyberOne Makati is via MRT ride to Ayala station; then take a jeepney/fx ride Ayala-loop and alight in front of Salamin building.

You can follow directions via our map of CyberOne Makati below:

CyberOne Makati
3/F Salamin Building
197 Salcedo Street
Legaspi Village Makati City

Prosync Solutions Philippines

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Prosync Solutions is a business process outsourcing company headed by Wilson Lim, which provide non-voice outsourcing services including financial updating, seat leasing, and IT support. Financial updating of Prosync Solutions Philippines essentially involves monitoring, capturing, updating, and entry of text, financials, news and accounting information of listed companies.

Prosync’s seat leasing essentially involves the provision of the work place, including works stations and facilities for BPO companies. This is a great alternative for call center companies requiring immediate expansion of operations into a scalable business model. The seat leasing services normally included the cubicle, electricity, computers and IT infrastructure facilitiy, Dialer, Kitchen facility, Internet and security. Seat leasing saves companies the hassles of putting up a new facility but immediate deployment and operations. Optional add ons may included services to optimize performance monitoring such as the use of open-source dialer for monitoring calls in real-time, the installation of live webcams so that managers can monitor that office at the convenience, the implementation of biometrics for attendance, tracking work hours and payroll preparation and installation of internet monitoring software. The company can also provide assistance in sourcing and recruiting the needed staff, which is crucial in providing the services of the company.

The IT support services of Prosync Solutions included network Management, Server Management, Server & Desktop Backup, Hosted Email & Applications and Network Support Services. This forms part of the leasing services in order to create a single point of accountability and a simplified contract structure when it comes to hardware and software support. This allows company to streamline operations and reduce downtime. It also eases the management from the load and responsibility of managing information technology thereby liberating its resources for more tactical assignments. Finally, Prosync Solutions Philippines also assists in enhancing stability, efficacy and optimizing costs.

Prosync Solutions Philippines call center office address:

Piton Global Philippines

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Piton Global is a top Philippine-based consultancy company that assists companies set up and operates BPO and call center companies in the Philippines. It was founded by professionals who had come from other leading call center companies in the country who combined their skills, experience and knowledge to come up with a better brand new brand that will elevate the levels of offshoring in the country. Skills, experience and resources are the least that Piton Global Philippines offers in providing its services. It primarily relies on operational efficiency, and the use of consumer and client, sales conversion rates, and customer satisfaction scores as the measures of its service. Thus, the company created a multi-channel contact center solutions aimed to improve operational efficiency, enhance Customer Experience & Satisfaction, augment Revenues & Profitability and optimize costs.

Piton’s consultancy services establishing BPO companies included identification, location and selection of site, building of facilities or leasing services, human resource management services, Market Entry Strategy Consulting, risk analysis, and operational launching, program governance and continuing process improvement. The establishment of a BPO company can be facilitated through Partnerships, Call Center Mergers & Acquisitions, Foreign Direct Investment, Management Buy-Outs. All project ventures under comprehensive market and financial analysis integrated with client objectives to attain utmost efficiency and effectiveness.

Piton Global Philippines consultancy services essentially rests of 8 core features to achieve the maximum efficiency namely, precision Hiring, impeccable communication skills, adoption and compliance to industry Best Practices (i.e. Six-Sigma), the establishment of State-of-the-Art Facilities for infrastructure, the implementation of cutting Edge Technologies, Top End Compensation and commitment to employee welfare that ensure loyalty, dedication and motivation, the establishment of a workplace ambiance that is fun and fulfilling and finally, cost competitiveness that makes outsourcing in the Philippines indispensable and essential for international business to survive and continue to thrive.

Piton Global Philippines call center office address:

  • Piton Global Ortigas
    19th Floor, Antel Global Corporate Center
    Dona Julia Vargas, Ortigas Center
    Pasig City, Philippines