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Call Center Aptitude Test Tips

September 30, 2021 Category :Call Center Basics 0

The aptitude test in a call center is a test designed to determine an applicant’s ability in specific skill or field of knowledge. Thus, the aptitude test would depend in the nature of the service provided by the call center. …

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What Drives the Customer Experience?

May 25, 2021 Category :Call Center Basics 0

In the call center industry, the customer experience refers to the totality of all conscious and subconscious experiences that a customer perceives which arises from ones interaction with the organization (through the customer representatives) over the duration of their relationship. …

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Versant Test Tips

January 24, 2021 Category :Articles 0

The Versant English Test is a language examinations test primarily designed for call center and BPO organizations to help companies reduce interview cost and enhance screening and training placement. Originally known as Spoken English Tests (SET), the Versant test is …

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Call Center Coaching

November 29, 2020 Category :Articles 0

Call center coaching is the process of providing additional instructions to a call center employee or agent by the supervisor or manager for the purpose of reinforcing learning. Unlike training, in which learning is often provided via a seminar, coaching …

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Quality Analyst in a Call Center

October 24, 2019 Category :Articles 0

As its name implies, a call or the remote communication is the main service provided by a call center company. And in as much as the quality of company is measured on the quality of its service or product, the …

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How to Pass a Call Simulation Test

August 13, 2019 Category :Call Center Basics 0

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to …

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Alta Resources Philippines Job Openings

July 13, 2019 Category :Call Center Jobs 0

If you’re searching for a career with a dynamic, growing organization, then join the Alta Team!

Alta Resources is looking for:

Customer Care Representatives

Finished at least 2 years of College
With call center background
Excellent written and verbal …

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How to Calm an Irate Customer?

December 11, 2017 Category :Call Center Basics 0

At some point in a call center agent’s life, he or she might have encountered an irate customer. This is really inevitable; especially if you are assigned in a customer service account. It is a known fact that for every …

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Tips for Call Center Applicants

March 14, 2017 Category :Call Center Basics 0

Working in a BPO company has been challenging for some. They need to deal with hot-headed customers. To solve these people’s issues is their main concern every single day. With the daily requirements that they need to accomplish, BPO workers …

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