In the call center industry, the customer experience refers to the totality of all conscious and subconscious experiences that a customer perceives which arises from ones interaction with the organization (through the customer representatives) over the duration of their relationship. …

The Versant English Test is a language examinations test primarily designed for call center and BPO organizations to help companies reduce interview cost and enhance screening and training placement. Originally known as Spoken English Tests (SET), the Versant test is …

Call center coaching is the process of providing additional instructions to a call center employee or agent by the supervisor or manager for the purpose of reinforcing learning. Unlike training, in which learning is often provided via a seminar, coaching …

As its name implies, a call or the remote communication is the main service provided by a call center company. And in as much as the quality of company is measured on the quality of its service or product, the …

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to …

If you’re searching for a career with a dynamic, growing organization, then join the Alta Team!

Alta Resources is looking for:

Customer Care Representatives

Qualifications:
Finished at least 2 years of College
With call center background
Excellent written and verbal …

At some point in a call center agent’s life, he or she might have encountered an irate customer. This is really inevitable; especially if you are assigned in a customer service account. It is a known fact that for every …

Working in a BPO company has been challenging for some. They need to deal with hot-headed customers. To solve these people’s issues is their main concern every single day. With the daily requirements that they need to accomplish, BPO workers …

The aptitude test in a call center is a test designed to determine an applicant’s ability in specific skill or field of knowledge. Thus, the aptitude test would depend in the nature of the service provided by the call center. …