listening skills – Call Center Beat

Call Center Basics

How to Calm an Irate Customer?

0 Comment customer service account, customer service training, having a bad day, irate customer, listening skills

At some point in a call center agent’s life, he or she might have encountered an irate customer. This is

Call Center Basics

Tips for Call Center Applicants

0 Comment listening skills, personal appearance, work harder

Working in a BPO company has been challenging for some. They need to deal with hot-headed customers. To solve these

Call Center Basics

Call Center Aptitude Test Tips

0 Comment communication skills, customer service skills, listening skills, telemarketing

The aptitude test in a call center is a test designed to determine an applicant’s ability in specific skill or

Call Center Basics

What Drives the Customer Experience?

0 Comment customer experience, customer representative, listening skills, satisfaction, sincerity

In the call center industry, the customer experience refers to the totality of all conscious and subconscious experiences that a

Versant Test Tips

0 Comment bpo, english proficiency, english proficiency test, english speaking, listening skills, rephrase

The Versant English Test is a language examinations test primarily designed for call center and BPO organizations to help companies

Call Center Coaching

0 Comment continuous effort, listening skills, theoretical explanation

Call center coaching is the process of providing additional instructions to a call center employee or agent by the supervisor

Quality Analyst in a Call Center

0 Comment flawless customer, interpersonal communications, listening skills, quality analysts, voice modulation

As its name implies, a call or the remote communication is the main service provided by a call center company.

Call Center Basics

How to Pass a Call Simulation Test

0 Comment application evaluation, communication skills, critical stage, customer service skills, improving interpersonal skills, knowledge skills, listening skills, simulation test

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal

Call Center Jobs

Alta Resources Philippines Job Openings

0 Comment customer care representatives, job openings, listening skills, searching for a career, verbal communication skills

If you’re searching for a career with a dynamic, growing organization, then join the Alta Team! Alta Resources is looking