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Call Center Etiquette

February 5, 2018 Category :Articles 0

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely …

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Tips to Improve Phone Skills

July 5, 2014 Category :Articles 0

Customer service in the call center industry is primarily imparted through the phone. Hence, customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agent’s phone

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