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Hire Better Call Center Agents

September 6, 2020 Category :Articles 0

Working as a call center agent is not just about answering phone calls which everybody can practically do. The work of a call center agent requires special skills and talents because it is customer oriented and not just a conversational …

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Job Interview Assessment for Call Center

January 16, 2018 Category :Articles 0

Whenever attending a job interview, it is important to be prepared and ready both physically, emotionally and intellectually. In the call center industry, job interviews are usually divided into two parts, the initial and final. The initial interview is basically …

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The BPO Industry: No Pain, No Gain

September 19, 2015 Category :Articles 0

Let’s face it, the BPO (Business Process outsourcing) industry is one of the most important sources of revenue here in the Philippines. An example of such industry are call centers. Since its introduction, the country has experienced unparalleled economic growth …

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Job Hunting Tips for Call Center Agents

September 1, 2015 Category :Articles 0

Landing a job in which you yourself searched for might be one of the most fulfilling achievements in one’s career. Add to the fact that the job on which you landed on is in line with the one you really …

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