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How to Change Sleeping Habits of Call Center Agents

September 23, 2019 Category :Articles 0

The Call center industry is one of the biggest employers of Filipinos today especially for young college graduates. In some cases, a college degree may not even be necessary. What is important is that one speaks fluently in English. The …

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Hazard Pay in the Philippines

February 5, 2018 Category :Articles 1

Hazard pay is a compensation given to employees whose work is hazardous or dangerous in nature or report for work in stations or areas where conditions are dangerous such if there is war or active hostilities.

In the Philippines, hazard

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Call Center Morning Shift

August 20, 2017 Category :Call Center Basics 0

The upsurge of the call center industry in the Philippines is mainly attributable to the business process outsourcing of foreign countries abroad. This means that most of the call centers operating in the Philippines cater a market or customer abroad, …

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Termination due to Health Reasons

August 16, 2017 Category :Articles 0

Call Center jobs are considered hazardous jobs due to the nature of work. The agents need to report mostly on night shifts, they don’t have enough sleep, and the job is really stressful (irate clients). In most cases, agent’s health …

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Staying Fit even in Night Shift

June 25, 2017 Category :Articles 0

To work in night shift is a great challenge for everyone. This entails risk, responsibility, and renewed energy. It is risky because working at night exposes oneself to danger and crimes across the streets. You are expected to be responsible …

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Resignation Due to Night Shift

June 16, 2017 Category :Articles 0

Working in a call center company comes with a lot of responsibilities and challenges. Of course, the same thing applies for people who just got a new job. But then, since call center companies have clients which live as far …

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Getting Yourself Ready for Your First Call Center Job

March 7, 2017 Category :Articles 0

Getting hired in a call center company isn’t as easy as it seems. You need to be able to express yourself in English very well during interviews, and you also need to pass the written assessments. If it is your …

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Things to Consider in Applying in a Call Center

February 18, 2017 Category :Articles 0

Working in a call center could be privilege for some, and may be burden for others. There is always a reason for this difference. There is certainly lots of things to consider if you wish to work in this field. …

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Tips to Improve Call Center Agent Scheduling

January 21, 2016 Category :Articles 0

Scheduling is a critical component in any call center operation to ensure that it is able to handle as many calls as needed or flexibly adjust to its service demands appropriately. Here are ways to optimize agent scheduling in a …

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Your First Day as a Call Center Agent

September 5, 2015 Category :Articles 0

It’s your first time to work in a call center. Most probably, you will be undergoing intensive one to two month training before you are actually assigned on the floor to receive real calls. This part of the job …

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