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Call Center Retention Strategies

September 19, 2020 Category :Articles 0

Retention in the call center industry is important for the profitability and success of a call center company. It reduces/avoids turnover costs such as recruitment, selection, orientation, training, lost productivity, vacancy costs and customer impact costs. Call center retention enhances …

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American Idioms for Call Center

September 30, 2014 Category :Call Center Basics 0

Idioms are informal English expressions that have a meaning different from the meaning of the words in the expression. It is one of the formal manifestations of culture in language. In the call center industry, agents learn idiomatic expression as …

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