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Call Center Product Training Tips

July 7, 2019 Category :Call Center Basics 0

Product training is critical in the call center industry because agents should be knowledgeable about the products or services that they offer before acting in behalf of the accounts or the company who outsourced for their services. Knowledge of products

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Overcoming Objections in Collections

October 2, 2014 Category :Articles 0

In a call center service involved in collections, overcoming objections is one of the most important aspects of communications to effectively collect debts or receivables. There are basically three ways to overcome or eliminate objections, namely to admit or …

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