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Tips to Reducing Hold Time

May 20, 2021 Category :Call Center Basics 0

Hold time refers to the time a customer needs to wait on the phone before a customer service representative becomes free to serve the customer. Time is gold for both that customer and the company. The longer the hold time, …

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Work as Part Time Call Center Agent

August 30, 2019 Category :Call Center Basics 0

The call center industry has one of the highest employment turnover rates. Employees come and go or move from one company to another. The high turn over rate was primarily attributed to health concerns because of the night shift schedule …

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