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Telephone Conversation Tips for Customers and Buyers

March 26, 2018 Category :Call Center Basics 0

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers …

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What is CSAT in BPO?

July 5, 2014 Category :Call Center Basics 0

Working in a call center company can already identify what is the meaning of CSAT IN BPO. A CSAT is a survey that a customer’s receives after calling and talking with a call center representative. It is a customer’s satisfaction …

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