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Key Performance Indicators in Call Center

December 29, 2021 Category :Call Center Basics 0

Key Performance Indicators pertain to measures/ metrics or criteria that help manager to evaluate and determine the success of their call center operations. There are many different KPI‘s used by a call center company that would also depend on …

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Call Center Etiquette

February 5, 2018 Category :Articles 0

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely …

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