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Probing Questions for Customer Service

September 23, 2020 Category :Articles 0

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with …

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Tech Support Probing Questions

March 26, 2018 Category :Articles 0

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the …

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How to Lower AHT?

February 5, 2018 Category :Articles 0

In order to optimize the average handling time or AHT of an call center agent, it is important to dissect the AHT to its different components and address this elements one by one. AHT refers to the duration of a …

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Tips for Effective Questioning

August 30, 2015 Category :Call Center Basics 0

Asking a question is one of the most basic ways to obtain right information from customers. Hence, it is important for call center agents to learn effective questioning techniques in order to facilitate better communication and better serve their clients. …

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