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Understanding Agent Occupancy

June 1, 2021 Category :Articles 0

Agent occupancy refers to how busy are agents in actually handling a call. Thus, it is directly in proportion to the call workload and indirectly to the number of agents. Apparently, if there are more calls, agents become busier handling …

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Call Center Staff Evaluation

May 31, 2021 Category :Call Center Basics 0

Evaluation of employees does not end upon one’s recruitment, it is continuously undertaken as part of the monitoring strategy of management to ensure that personnel continuous to adhere to the standards and objectives of the company. Evaluation is also conducted …

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Tips for Call Center Training

May 28, 2021 Category :Articles 0

Training in call centers is a conventional approach to improving the performance and productivity of the employees and the overall service of the company. It usually involves conducting a needs assessment which determines what training needs to be given, formulating …

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Strategies for Maximizing Agent Performance

May 23, 2021 Category :Call Center Basics 0

To maximize performance and productivity of agents, managers must prevent of minimize factors that can stress an agent and expand the factors that motivate agents to work better. Hereunder are some strategies to maximize performance of call center agents.

Coaching

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Dynatec Philippines

April 8, 2021 Category :Call Center Companies| Call Centers in Quezon City 0

Dynatec Incorporated is a Philippine-based BPO firm that provides top notch contact center services to multinational companies especially catering English speaking market. Dynatec Philippines derived its name from dynamic technology which describes the blend of energetic and vibrant nature of …

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Call Center Spiff

January 15, 2021 Category :Call Center Basics 0

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to …

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Andon Multimedia Services

August 17, 2017 Category :Call Center Companies| Call Centers in Makati 0

Nowadays, the world demands the society to come up with different ways on how to communicate effectively. Communication has been one of the most prominent ways on how deal with potential customers. Luckily, Andon Multimedia Services have made it possible …

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Termination due to Health Reasons

August 16, 2017 Category :Articles 0

Call Center jobs are considered hazardous jobs due to the nature of work. The agents need to report mostly on night shifts, they don’t have enough sleep, and the job is really stressful (irate clients). In most cases, agent’s health …

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Avoid Burnout in a BPO Company

March 19, 2017 Category :Articles 0

Business Process Outsourcing Companies have emerged alongside with the changes that technology has brought. It has changed the way how people do their transactions. Moreover, it has also changed how people communicate in times of need. These processes in the …

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E-Commerce Philippines

November 15, 2016 Category :Call Center Companies| Call Centers in Ortigas Center 0

E-Commerce Philippines, Inc. or eCOM is the company that started the breakthrough of business-to-business e-commerce (B2B E-Commerce) in the Philippines and it is already considered as the country’s leading provider of B2B E-Commerce services and solutions. The company offers unrestrained …

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