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Call Center Scorecards

May 14, 2022 Category :Articles 0

As simple and easy as it may sound, call center job would also require you to hit some targets. These targets, other time called metrics, are the numbers that would determine just how well you perform as an agent. There …

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Tips to Boost Agent Productivity

April 2, 2022 Category :Articles 0

Improving call center agent productivity is not only important for business but for the personal growth of an individual as well. Here are ways to enhance productivity of employees.

Involve agents in the decision-making process. Include agents in meetings …

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E-way Business Philippines

March 26, 2022 Category :Call Center Companies| Call Centers in Makati 0

A current notion on call centers hold that one’s health is in danger due to the rampancy of night shifts to accommodate clients which are usually located in the US. Due to the large time difference between our country to …

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Onecom Resources

March 25, 2022 Category :Articles 0

One, Computer, and Resources. These three words comprise Onecom’s name and is a reflection of the services that it offers. These words collectivly mean that any computer requirements can be sourced from one company, Onecom Philippines, which is exactly …

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Servwell BPO International

March 16, 2022 Category :Call Center Companies| Call Centers in Quezon City 0

Established in 2009, Servwell BPO International is a wholly–owned subsidiary of Jolliville Holdings Corporation (JOH), a Holding company of the Ting family with diverse business entities including real estate development, leasing, management services, technical services, property development and land banking …

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February 20, 2022 Category :Call Center Companies| Call Centers in Fort Bonifacio 0

BPO.COM Services Inc or BPO Dot Com or SHAPES (Service, Hospitality And Premiere Entertainment Solutions) is a Management Company that provides strategic and operational support to establishments managed by the company. SHAPES Philippines services included creating marketing and branding strategies, …

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Tips for Exceptional Customer Service

February 17, 2022 Category :Call Center Basics 0

Learn from unhappy customers. Call center companies should learn the common issues that customers usually raise and create a ready response or plan to deal with such issues so that customer’s problems are immediately solved.

Learn from customers. To know …

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Aspiring Minds

February 5, 2022 Category :Call Center Companies| Call Centers in India| Call Centers in Makati 0

Aspiring Minds Inc. is an Indian based BPO company which offers services in the form of employment consultation and assessment. Founded by Varun and Himanshu, the company consists of about 300 people all coming from premier institutions such as IIMs, …

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Downtime Spiel in Call Center

January 7, 2022 Category :Articles 0

Downtime is a term in the call center industry which pertains to a temporary, brief, or interim stoppage of operations or productivity of the company. The stoppage or down time can be attributed to many causes such as mother nature …

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A.T. Prime Solution

December 18, 2021 Category :Call Center Companies| Call Centers in Ortigas Center 0

Providing a Complete Suite of IT Solutions. A.T. Prime Solution Corp. is a software development company providing software solutions for Engine Control Units, Car-Audio, Multi-media, Navigation Systems, Automotive Safety, Security System and Simulation Systems. AT Prime Philippines is a subsidiary …

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