The human resource of the company especially in a service oriented company such as a call center is the most critical aspect of the organization as the people per se is the one delivering the services. Thus, screening is very …

Quality, Service Integrity. In a time when work is central to the survival and quality of life of Filipinos not to mention it has become the primary source for finding meaning in life, these are the values that form part …

It is beneficial to highlight that there are also problems in the call center. Not only does this allow people to know more about the industry, this also allow prospective employee to prepare to the demands of the BPO industry. …