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FCR in Call Center

March 10, 2022 Category :Call Center Basics 0

FCR or First Call Resolution is a measure of relative success for a single call center interaction. More specifically, it refers to properly or successfully addressing a customer’s concern or handling a customer requests the first time they call, thus …

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December 16, 2019 Category :Call Center Companies| Call Centers in Makati 0

InnovaQuest (IQ) is a Business Process Outsourcing (BPO) specializing in providing total setup solutions of medical transcription companies. Innovaquest Philippines distinguishes itself from its competitors by offering a comprehensive education setup solution and model for an transcription organization with is …

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