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Total Transcription Solutions

July 28, 2020 Category :Call Center Companies| Call Centers in Quezon City 0

Dependable and affordable medical transcription services for the medical industry. Founded in 2001, Total Transcription Solutions, Inc. (TTSI) is a Philippine-based business process outsourcing firm that offers premium quality medical transcription services primarily to the U.S. healthcare industry. It …

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Spiels for Collections Agents

June 29, 2019 Category :Call Center Basics 0

Collection especially of past debts of clients is one of the most challenging works in a call center company and spiels or scripts will help an agent to correctly approach a customer to successfully establish rapport and relationship which will …

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Northstar Solutions Philippines Job Openings

May 12, 2019 Category :Call Center Jobs 0

Northstar Solutions is looking for individuals to fill the following positions:

Call Center Agents
Able to multitask and is comfortable working with computer based applications
Able to perform well in a quota driven environment
Flexible and is willing to work …

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Boldr

July 9, 2017 Category :Call Center Companies| Call Centers in Ortigas Center 0

Boldr Impact is outsourcing done right. The company’s goal is to provide employees, most importantly, clients with services that other outsourcing companies fail to provide. Boldr Philippines capitalizes on the intricacies of service to deliver just what the client needs. …

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Call Center Metrics

January 12, 2017 Category :Call Center Basics 0

Many people think that working in the call center industry is like a dream come true. Most of them are under the impression that the job is so easy – you will just sit back, and answer every call that …

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How to Take Care of your QA Scores

December 4, 2016 Category :Articles 0

Calls are not recorded just for the sake of having a copy of your conversation with your customers. To guarantee the quality of your calls, they are being listened to and calibrated by the quality assurance specialists. This is to …

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Career Advancement in Call Centers

September 28, 2016 Category :Articles 0

Being a call center agent does not mean that you are going to take calls forever. Unless you love the sales incentive more that promotion, there are lots of choices that you could have in order for you to take …

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What’s Next After Being an Agent?

June 27, 2016 Category :Call Center Basics 0

While most of the call center agents seem to be content at taking calls every day of their lives, some of them are also thinking of future plans. Working in the BPO industry is not just about making and receiving …

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Different Metrics You Should Maintain

June 13, 2016 Category :Articles 0

A lot of people are saying that call center job is just so easy. You just have to sit down, put on your headset and answer phone calls for the entire eight hours. It might be simple if you put …

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Call Center Life

February 23, 2016 Category :Call Center Basics 0

If you have been working in the call center for a while now, you would know that there are lots of different comments from other people regarding your job. Some of them appreciate the fact that it is not easy …

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