February 8, 2021
Category :Call Center Companies| Call Centers in Makati
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Founded in 1999, Call Design is a business process outsourcing firm that assists companies in the implementation of an effective Workforce Optimization strategy through software solutions, consultancy, training and support. Workforce Optimization involves the collection of data and information to …
customer satisfaction, manpower requirements, quality assurance, training and development, workforce management
January 4, 2021
Category :Call Center Companies| Call Centers in Makati
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Orange Translations is a professional language services firm established in 2006 in Greensboro, North Carolina, USA. With fast pace of people and resource exchange facilitated by globalization, Orange Translations Philippines has rapidly expanded to provide translation services to over 100 …
content management system, market research, market research surveys, quality assurance
October 24, 2020
Category :Call Center Companies| Call Centers in Makati
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LeadYa Services Inc. is a ground-breaking and inventive business process outsourcing provider of online marketing services for its clients from across the world. Leadya Philippines derives its name from the phrase “lead you” as it guides, directs and pilots company’s …
e trade, ecommerce, media applications, online marketing, quality assurance, search engine optimization, web content development
September 17, 2020
Category :Call Center Companies| Call Centers in Alabang| Call Centers in Muntinlupa
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Established in 2000, e-Resource IT Consultancy Corporation (E-Resource) is a technology-consulting company that provides software development solutions provided professional technologists and integration specialists. eResource IT Philippines solutions follows a disciplined, process driven methodology for optimizing gains and minimizing waste tailored …
consulting company, human resource function, information technology, network engineering, quality assurance, software services, support services, technical support
July 28, 2020
Category :Call Center Companies| Call Centers in Quezon City
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Dependable and affordable medical transcription services for the medical industry. Founded in 2001, Total Transcription Solutions, Inc. (TTSI) is a Philippine-based business process outsourcing firm that offers premium quality medical transcription services primarily to the U.S. healthcare industry. It …
healthcare industry, medical industry, medical transcription service, quality assurance
June 29, 2019
Category :Call Center Basics
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Collection especially of past debts of clients is one of the most challenging works in a call center company and spiels or scripts will help an agent to correctly approach a customer to successfully establish rapport and relationship which will …
deep breath, earliest convenience, quality assurance, spiels, unpaid balance
May 12, 2019
Category :Call Center Jobs
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Northstar Solutions is looking for individuals to fill the following positions:
Call Center Agents
Able to multitask and is comfortable working with computer based applications
Able to perform well in a quota driven environment
Flexible and is willing to work …
job openings, northstar solutions, personnel experience, quality assurance
July 9, 2017
Category :Call Center Companies| Call Centers in Ortigas Center
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Boldr Impact is outsourcing done right. The company’s goal is to provide employees, most importantly, clients with services that other outsourcing companies fail to provide. Boldr Philippines capitalizes on the intricacies of service to deliver just what the client needs. …
call center management, chat support, customer satisfaction, outbound call, quality assurance, real time, social media
January 12, 2017
Category :Call Center Basics
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Many people think that working in the call center industry is like a dream come true. Most of them are under the impression that the job is so easy – you will just sit back, and answer every call that …
client expectations, inbound calls, incentives, quality assurance, standard operating procedure
December 4, 2016
Category :Articles
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Calls are not recorded just for the sake of having a copy of your conversation with your customers. To guarantee the quality of your calls, they are being listened to and calibrated by the quality assurance specialists. This is to …
call handling, conversation, customer service, quality assurance, standard operating procedure, tone of voice