Call Center Metrics
Many people think that working in the call center industry is like a dream come true. Most of them are
Read morequality assurance
How to Take Care of your QA Scores
Calls are not recorded just for the sake of having a copy of your conversation with your customers. To guarantee
Read moreCareer Advancement in Call Centers
Being a call center agent does not mean that you are going to take calls forever. Unless you love the
Read moreWhat’s Next After Being an Agent?
While most of the call center agents seem to be content at taking calls every day of their lives, some
Read moreDifferent Metrics You Should Maintain
A lot of people are saying that call center job is just so easy. You just have to sit down,
Read moreCall Center Life
If you have been working in the call center for a while now, you would know that there are lots
Read moreSearchfuse Marketing Management
Searchfuse Marketing Management is a digital marketing service firm composed of seasoned marketing consultants, top strategists and creative experts from
Read moreElevated Play Philippines
Elevated Play is a company dedicated to check games, applications, platform and websites the people use every day. Its personnel
Read moreCerquit Solutions
Companies need to get in touch with their clients all the time. Success depends on how the companies provide solutions
Read moreIniquus Outsourcing
Iniquus is a firm which specializes in professional creative and software development which is originally based in Pune, India. Through
Read moreCall Center Scorecards
As simple and easy as it may sound, call center job would also require you to hit some targets. These
Read moreTop Call Center Problems
It is beneficial to highlight that there are also problems in the call center. Not only does this allow people
Read moreFBM eServices
FBM eServices is a world-class support center that provides live customer support to international based customers since 2002. FBM eServices
Read moreHow to Build Rapport
It’s been months, but despite of your sales coach’s advice on how to hit that sales quota, you are still
Read moreCareers in Call Center
If you are working in a call center, most people are under the impression that your job mostly consists of
Read moreKeeping Your Call Center Job
After raiding numerous job fairs and sending tons of resume to various BPO companies, you’ve finally landed the job and
Read moreArbour International Philippines
Arbour Group is a leading provider of regulatory compliance products and services for the life sciences industry. It helps organizations
Read moreBarging in a Call Center
Barging pertains the practice of managers to interject or interpose a live call between an agent or call that interrupts
Read moreStepping Up The Career Ladder
So, you have been in that call center company for years. You’ve always been hitting the targets that the clients
Read moreAmida Software Asia
Amida Software Asia, Inc. is a Japanese-Filipino Software Development and System Migration Company that uniquely features Japanese competence/efficiency coupled with
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